Question: Can You Get Your Money Back From Alibaba?

How do I get a refund from Alibaba?

If you sign in with Alibaba.com APP, please follow below steps:Go to My Alibaba-Manage order, click the order to order detail page.On the order detail page, click Apply for refund to open dispute.Fill the dispute form then click “Submit”.After submitting the dispute, please wait for your supplier’s response..

Can I buy 1 item from Alibaba?

Alibaba is a wholesale marketplace where you can buy products in bulk, affordably. … With Alibaba you can buy a single item if you negotiate with a supplier and they agree to sell you one item. However, the real benefit of Alibaba is the ability to work directly with a manufacturer.

How do I report a seller on Alibaba?

Please submit your complaint to Online Complaint Center at https://service.alibaba.com/complaint/center/index.htm with valid proof. Alibaba Security Team will check it and follow up. All the updates can be found in the Complaint Center.

Is AliExpress safe?

Aliexpress is safe because they have a program called Buyer Protection. They guarantee that if your product doesn’t arrive on-time as described you can get a full refund. … There is nothing you, as the buyer, need to do to have buyer protection. Whenever you buy something on the platform you’re protected.

Is Alibaba bigger than Amazon?

While Amazon is the larger of the two companies by a significant margin, both companies have quite similar revenue streams. When comparing Commerce as well as Cloud revenues, Amazon’s revenues are nearly 15x that of Alibaba’s. However, Alibaba’s advertising revenues are quite comparable to that of Amazon’s.

Are items on Alibaba real?

These are not genuine, licensed items and you can get into serious trouble selling them online. While it’s true that most products these days are manufactured in China, it DOESN’T mean that Chinese factories sell them directly to everyone via Alibaba and similar platforms.

How long does it take to get a refund from Alibaba?

Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days.

Why is Alibaba cheap?

Products sold on Alibaba are usually cheaper for 4 main reasons. … The fact that the products are made in China has a lot to do with the apparent “cheap” price. Chinese manufacturers take advantage of what some would call “cheap labour”, and that reduces the cost of production.

How does payment work on Alibaba?

Via Alipay, Alibaba.com offers buyers to pay suppliers through an Escrow system….How does the Escrow payment process work?Customer pays a deposit.Supplier ships goods to the customer.The products are imported and cleared through customs.The buyer receives the goods and either approve or reject the goods.

How much does Alibaba charge per transaction?

Just like other e-commerce platforms of Alibaba, Aliexpress makes money by charging commissions as a percentage of the transaction value of goods sold. The commission range from 5% to 8% of the transaction value. However, Aliexpress also charges a fixed $1500 + store fee to start or change the store on the platform.

Why is shipping so expensive Alibaba?

Why is Shipping from Alibaba and China So Expensive? Shipping items from China overall can be very expensive due to the distance. If an item is under 5-10 lbs it can actually be shipped for quite cheap from China but very slowly using something called ePacket.

Can you get scammed on Alibaba?

Yes, there are some scammers on Alibaba, just like any other online platform, but that doesn’t mean Alibaba itself is a scam. By that logic, you can say that eBay, Amazon and Gumtree are scams because you can find MANY unscrupulous businesses on those websites, too.

Can you cancel an order on Alibaba?

Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request. You’re highly suggested to contact seller to speed up your cancellation request. If the seller does not respond your cancellation request within 72 hours, the order will be automatically closed.

How do you win a dispute on Alibaba?

Our tips will help you to win the dispute on AliExpress.Always take the screenshots of the product description. … Carefully read the description of the product. … Check the rating of the seller and the store’s reviews. … Film the process of unboxing. … Carefully fill in the application for opening the dispute. … Be determined.More items…•

What is Alibaba secure payment?

What is Secure Payment service? Alibaba.com Secure Payment aims to provide a safe payment service for all parties engaged in international trade. By partnering with an independent online payment platform (Alipay), Alibaba.com provides payment security to both buyers and suppliers.

Does Alibaba sell fake products?

Alibaba Group’s Taobao platform, which dominates China’s online retail market, has also been on the list for years, having been found to sell counterfeit products such as watches, handbags, and other goods.

Will Alibaba refund my money?

Provide clear product specifications and quality requirements. Clearly, Alibaba cannot offer a refund entirely based on the buyer’s request. … After the order is confirmed, the supplier should then upload a contract, still on Alibaba.com, which specifies the quality requirements, set for the order.

What is the safest way to pay on Alibaba?

Trade Assurance is the safest way to buy products on Alibaba….Legit suppliers on Alibaba will accept these payment methods:AliPay (Fairly Safe)PayPal (Most Safe)Credit Cards (Fairly Safe)

Is buying on Alibaba safe?

Here’s the truth: Alibaba is a perfectly safe online platform to find products to sell online, providing that you know which suppliers and manufacturers to trust, and which you should avoid.